How to Make a Complaint
If you are unhappy with any aspect of our service, please contact our Complaints Team using any of the following methods:
Post
Locksley Law (RH Law Ltd) 2a Egerton Crescent Manchester, M20 4PN
When contacting us, please include:
- Your full name and contact details;
- Your claim reference number (if applicable);
- A clear description of your complaint and the outcome you are seeking;
- Any relevant documents or correspondence.
Our Complaints Process
Talk to your case handler
Please first discuss your concern with the person handling your case. In many cases, issues can be resolved quickly at this stage.
Escalate to a supervisor
If your case handler cannot resolve the matter, ask to speak with their supervising partner or manager. They will aim to provide a proposed solution within ten business days.
Escalate to the Managing Director
If the matter remains unresolved, you may escalate in writing to our Managing Director at info@locksleylaw.co.uk or by post to our registered address.
Final response and external escalation
We will issue a final written response within 8 weeks. If you remain dissatisfied, you may refer the matter to the Legal Ombudsman within six months of our final response.
Escalating Your Complaint
Legal Ombudsman
Resolves complaints about solicitors and law firms. Contact them if you are unhappy with our final response or if we have not responded within 8 weeks.
You must contact the Legal Ombudsman within one year of our final response.
Solicitors Regulation Authority (SRA)
As an SRA-regulated firm, you may also report concerns about our professional conduct to the SRA.
General enquiries
For general enquiries (not complaints), contact us at contact@locksleylaw.co.uk or 0330 127 1950, Monday to Friday, 9am to 5pm.